Orders and Returns

Product Returns & Exchanges

Thank you for shopping with us! We’re so glad that you chose to buy from us, and we want to do everything in our power to ensure you look & feel great in our product!

If your item does not look or feel perfect, don't worry! You have seven (7) days from the date you received your order to return.

SALE RETURNS: PLEASE NOTE: ALL ITEMS DISCOUNTED 30% OR OVER ARE FINAL SALE. 

All merchandise is expected to be unwashed and unstained, in re-sellable condition. Please allow 10-14 business days for returns to be processed. 

Here's How to Make a Return

• Create your own return label, addressed to:
  bURBAN
  2607 Nostrand Avenue, Side Entrance
  Brooklyn, NY 11210
• We do not accept in person returns to our return address, only mail returns. 
• As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order.
• If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Exchanges

• We're sorry, we don't offer an exchange option at this time. To switch an item for a different size/ color, simply return the original one with using our normal return process and make a new order for the item you'd like instead!

Please Note

• All discounted items 30% or over are final sale (cannot be returned or exchanged.)
• Returns must be shipped using the enclosed returns bag.
• Shipping charges are non-refundable.
• Returned product(s) must be unwashed, unstained & in re-sellable condition.
• We do not accept in person returns to our return address, only mail returns.
• Returns post marked past 7 days from the date of order receipt will not be refunded.

Shipping Info

Shipping Policy: Please allow ten (10) to fourteen (14) business days for delivery of all orders.

• We are not responsible for packages once they leave our warehouse.

Shipping Charges:

• Anywhere in the US: $10 
• International: Our site calculates the shipping as charged by our carrier. Please enter your address for an exact rate quote. Please allow extra delivery time for customs clearance. All duties are the responsibility of the customer. If you have specific delivery instructions, please let us know 

Payment Policy

Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and addresses are processed securely, without any compromising factors. Your information will remain safe and secure on our site.

Thanks for shopping with us!

If you have additional questions that have not been addressed here, feel free to contact us at burbanstyle@gmail.com